Status check
Cx ask about delivery status. Info provided that product status is --- and will deliver on or before 7pm today. Self serve provided.... Cx agree
FE/Delivery Boy/Person details required
Cx ask about fe contact number. Number provided and told him that you can coordinate with him.... cx agree
Reattempt
cx wants to know the product status.....1 delivery attempt failed so told him/her about the 3 attampt before return..... cx agree
Time slot
cx said he will not able to receive the product before .... so told him we will try our best to deliver the product and told him about 3 attempt before returning and didn't commit anything...... cx agree.
Return approval call back
cx was asking about the return info provided that a call back is already arranged so wait till end of the day..... cx agree
Cancellation and return policy
cx said he don't like the product so he want another product info provided that we can only provide replacement if there is anything wrong with the product or it is not as described as on website .
Packageing manner
told him that keep the product ready with brand box, brand mrp tags and all the accessory with the product. tat shared
Spam
cx want to..... the order but he was calling from unregistered number so told him to call from registered number...cx agree
Initiated
Customer is unable to view order details so he want to confirm that order is successful or not.... info provided that we didn't received any payment kindly place fresh order . cx agree call dropped
Out of delivery area/Incorrect address
cx ask about the status info provided that the status is out of delivery area (pin code mismatch)/undelivered incorrect address told him to place fresh order with alternate address
Call back after troubleshooting steps
cx facing the isuue of ...with the product. Info provided to reset the phone and if the problem persist even after that you can coordinate with us. cx agree
Bulk cancel
Customer complaints that he was not aware of cancellation info provided that the reason is bulk order cancellation cx agree
Different time slot
cx said he want the product on/before/after ......otherwise he will not be able to recieve the product. Info provided that we will try our best to deliver your product but didn't commit anything...... cx agree
change email/contact
cx want to change the email id/contact number info provided that you can do that by using our website there is an option of update email/contact number in my account settings section.....cx agree.
Pos
cx request for pos. Inform the customer currently this depends on courier partner and pincode. Request the customer to pay through cash....cx agree.
Address change denied
Customer contacts and requests for address change told him your product is shipped already so it is not possible now. if you want to change the address kindly place fresh order after cancelling this order. cx agree
Cx ask about delivery status. Info provided that product status is --- and will deliver on or before 7pm today. Self serve provided.... Cx agree
FE/Delivery Boy/Person details required
Cx ask about fe contact number. Number provided and told him that you can coordinate with him.... cx agree
Reattempt
cx wants to know the product status.....1 delivery attempt failed so told him/her about the 3 attampt before return..... cx agree
Time slot
cx said he will not able to receive the product before .... so told him we will try our best to deliver the product and told him about 3 attempt before returning and didn't commit anything...... cx agree.
Return approval call back
cx was asking about the return info provided that a call back is already arranged so wait till end of the day..... cx agree
Cancellation and return policy
cx said he don't like the product so he want another product info provided that we can only provide replacement if there is anything wrong with the product or it is not as described as on website .
Packageing manner
told him that keep the product ready with brand box, brand mrp tags and all the accessory with the product. tat shared
Spam
cx want to..... the order but he was calling from unregistered number so told him to call from registered number...cx agree
Initiated
Customer is unable to view order details so he want to confirm that order is successful or not.... info provided that we didn't received any payment kindly place fresh order . cx agree call dropped
Out of delivery area/Incorrect address
cx ask about the status info provided that the status is out of delivery area (pin code mismatch)/undelivered incorrect address told him to place fresh order with alternate address
Call back after troubleshooting steps
cx facing the isuue of ...with the product. Info provided to reset the phone and if the problem persist even after that you can coordinate with us. cx agree
Bulk cancel
Customer complaints that he was not aware of cancellation info provided that the reason is bulk order cancellation cx agree
Different time slot
cx said he want the product on/before/after ......otherwise he will not be able to recieve the product. Info provided that we will try our best to deliver your product but didn't commit anything...... cx agree
change email/contact
cx want to change the email id/contact number info provided that you can do that by using our website there is an option of update email/contact number in my account settings section.....cx agree.
Pos
cx request for pos. Inform the customer currently this depends on courier partner and pincode. Request the customer to pay through cash....cx agree.
Address change denied
Customer contacts and requests for address change told him your product is shipped already so it is not possible now. if you want to change the address kindly place fresh order after cancelling this order. cx agree
